Sasha Pure cannot guarantee the quality or authenticity of products sold by non-authorized retailers. Purchasing Sasha Pure® products from unauthorized resellers forfeits our warranty. This includes non-authorized retailers on Amazon®.
Sasha Pure warrants to the original consumer purchaser from an authorized Sasha Pure® reseller, that the Sasha Pure® product you purchased conforms to the specifications pre-printed on the package; is not adulterated or misbranded as defined in the Federal Food, Drug and Cosmetic Act (the “Act”) and is new and free from defects in material and workmanship. We also offer a limited satisfaction guarantee.
Time in Which You Must Make Claim; How Long Warranty Lasts
A claim based on defect in material or workmanship, failure to meet specifications on the package, or adulteration or misbranding, must be made within 31 days after receiving your purchase. This warranty expires 31 days after receiving your purchase. If the reason for your return is that you are not fully satisfied with the product, you can return it to us within 7 days of purchase, but only if the returned product is more than 95% full.
Who May Make a Warranty Claim
Only the original consumer purchaser of the Sasha Pure® product in the United States, purchased from an authorized Sasha Pure® reseller, can make a claim. The only authorized reseller on Amazon.com is pricePRO. The Warranty is not transferable.
What is Not Covered
Items Sasha Pure does not warrant include the following: (i) Sasha Pure is a professional brand, and as such, any Sasha Pure guarantee / warranty coverage is only applicable with valid proof of purchase from an Authorized Sasha Pure Distributor. Currently, pricePRO is the only entity permitted to distribute Sasha Pure on Amazon.com. The Sasha Pure warranty will not apply to products purchased on Amazon.com without valid proof of purchase from pricePRO. (ii) anything beyond there being no variance between product and specifications pre-printed on package, no defect in material and workmanship; and no misbranding or adulteration within the meaning of the Act.
How to Make a Warranty Claim
To make a warranty claim, contact our customer support team through the “Contact Us” link on this website or call 800-901-0384. Our team will ask you for proof you are the original purchaser from an authorized source described above. Examples of proof include original purchase receipt or original email purchase confirmation. You will be required to return the product to us at your cost. We recommend using a service that tracks delivery. You must not return any product before obtaining a written return authorization from us.
What Sasha Pure® Will Do
For a defective product claim, Sasha Pure® will, at our option, replace the product, or issue you a refund or credit for the amount you paid. A refund or credit will not include shipping costs. For a return under the limited satisfaction guaranty, we will provide you either a refund, credit or replacement. A refund or credit will not include shipping costs. Sasha Pure® will provide the remedy within 2 weeks after receiving the product and confirming your claim meets all requirements of this Warranty.
Limitation of Remedy
The remedy under this Warranty is limited to replacement or refund of amount you paid for the product or credit for that amount. The remedy does not include shipping costs.
Limitation of Damages
SASHA PURE® WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE SALE, DELIVERY, USE OR FAILURE OF A PRODUCT OR BREACH OF THE WARRANTY. Some States do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.
Disclaimer of Other Warranties
SASHA PURE DISCLAIMS ANY EXPRESS WARRANTY OTHER THAN AS STATED HEREIN. ALL IMPLIED WARRANTIES OF ANY KIND ARE HEREBY EXPRESSLY DISCLAIMED
How State Law Applies
This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.